Orders will be processed and shipped out within 1-5 business days, unless otherwise noted on the order confirmation page and confirmation email.
Shipped orders will be sent via USPS with a tracking number (US only). This will help keep track of your order. International orders will be sent via USPS with a document location number for customs but not a tracking number.
SHIPPING & HANDLING
Free standard shipping (5-7 Business Days) is provided on all U.S. continental orders over $75 (sub-total). Excludes: Gift Card Purchases. You will receive an email with tracking information and an estimated delivery date once your order ships.
(Flavher is NOT responsible for lost or stolen packages.)
U.S. Territories and International Shipping: A $29.99 shipping fee is applied to all U.S. territories and international orders. Any additional duty and tax charges are responsibility of the purchaser.
RETURNS & EXCHANGES
We at FlavHer want you to love your purchase, if for any reason you are not satisfied, we are happy to accept a return for a store credit following our return policy.
ALMOST all items are eligible for a return, please see below for exceptions & rules:
Items approved must be returned unworn.
Original tags must be attached & intact.
If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
Final Sale items will not be accepted for return.
Returns will be given in store credit only.
Please review our return policy carefully to ensure your return is in compliance prior to submitting a return request.
Items must be returned new, unworn, unwashed, undamaged and unused with the FlavHer hang tag and original tickets attached. Merchandise returned without the original tags attached will not be accepted.
Returns must be requested within 3 days of delivery and must be returned to us within 10 days of receiving the return shipping label. Returns that do not meet any part of our policy may not be accepted and may be sent back to the customer.
Sale items are FINAL SALE and are not eligible for return.
Contact to start your return request. We appreciate you entering your order number in the subject line and providing us with the detail of the item you wish to return along with the reason that you are not happy with your purchase.
Once we receive your return request and confirm that it is in compliance with our return policy, a return shipping label will be issued. Specific return instructions will be communicated via email from our customer service team to ensure a smooth transaction.
Once the return merchandise has been received by us and confirmed it is in compliance with our return policy, we will issue store credit amount.
Please allow up to 5 business days to process. If you encounter issues with your return or have questions, please contact us at: firstname.lastname@example.org
We accept all major credit cards/ debit cards (Visa, American Express, Master Card, Discover), Paypal. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. All purchases are immediately billed and will show on your credit card statement as ‘FLAVHER, LLC’.
Our Pre-Order process allows customers to order items that are not currently in stock. This allows exclusive access to FlavHer's new arrivals. Pre-orders cannot be cancelled/refunded once placed. *Please note dates are not guaranteed and delays may occur.*
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What we collect:
We may collect the following information: · name and phone number · contact information including email address · demographic information such as postcode, preferences and interests · other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: · Internal record keeping. · We may use the information to improve our products and services. · We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. · From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail. · We may use the information to customize the website according to your interests. · We may provide your information to our third party partners for marketing or promotional purposes. We will NEVER sell or misuse your information.